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Check your billing

See your subscription status and open Stripe to manage your billing.

Before you start​

Steps​

  1. In the left menu, select Billing.

  2. Read Subscription status: Active, Past due or Canceled. An active subscription shows its renewal date.

    Billing page with an active subscription and the Manage billing button

  3. Select Manage billing. The page shows "Opening billing…", then opens Stripe.

  4. Manage your billing details there. Use the Stripe return link to come back.

What you see when it works​

The page shows your status and, for an active subscription, "Renews on" followed by the date. If you cancel, it shows "Your subscription ends on" followed by the date and tells you the calculators stay live until then.

Troubleshooting​

  • You don’t have a subscription yet. There is no Manage billing button. Select Go to Calculator groups and buy a group.

    Billing page with the no subscription message

  • Past due. The page warns "Your last payment didn’t go through." Select Manage billing and update your payment method.

    Billing page with the past due warning

  • We couldn’t load your billing details. Select Retry. The page shows "We couldn’t open billing. Please try again." if Stripe doesn't open; select Manage billing again.

    Billing page with the load error and a Retry button

  • Canceled. You can still select Manage billing to see invoices.